Casino Mate Review

Casino Mate Logotype

Oliver Cooper - Main Editor of the site

Oliver Cooper

Review publication date 21.06.2022
Review update time 29.06.2022

Casino Mate

4.5 ostar ostar ostar ostar gstar

Casino Mate is a veteran name in the Australian online gambling scene. It has a great reputation and quite a lot of fun games. If you have been looking to sign up and play here but are not sure exactly how good it is, then don’t worry! This is the right place to be. In this Casino Mate review, we will explain the good and bad aspects of it and whether you should sign up or not. We analyzed its background and history, went through the registration process and tried out some of the games. Stay tuned with Online-CasinoAU for the full info!

Pokies Icon

Pokies

Baccarat icon

Baccarat

Live

Mobile Icon

Mobile

Bonus Buy

Bonus Up To Icon

250% UP TO $1,400

A casino with a multi-stage welcome bonus and 80 free spins, among other things the casino offers a number of additional bonuses.

Casino Games

5.0 ostar ostar ostar ostar ostar

Bonuses

3.5 ostar ostar ostar ostar gstar

Banking and payouts speed

5.0 ostar ostar ostar ostar ostar

Software Providers

4.5 ostar ostar ostar ostar ostar

Safe and Security

4.8 ostar ostar ostar ostar ostar

Mobile Version

4.2 ostar ostar ostar ostar gstar

Title Icon

Screenshot gallery of Casino Mate

Screenshot of main page on Casino Mate site

Screenshot of Pokies game on Casino Mate

Screenshot of Mobile software page on Casino Mate

Screenshot of VIP club page on Casino Mate

Screenshot of Promotions category on Casino Mate


Casino Mate Essential Information

Casino Name

Casino-Mate

Year of foundation

2011

License

Malta Gaming Authority

Owner

Jacked Affiliates Group

Bonus

  • Welcome Bonus;
  • Monday Bonus;
  • New Game Releases.

Categories of casino games

  • Video Slots;
  • Pokies;
  • Craps;
  • Table Games;
  • Video Poker;
  • Live Dealer;
  • Mobile Games;
  • Virtual Sports.

Number of games

1750+

Software Providers

Microgaming NSoft, Vivo, Evolution Gaming, Tomhorn, Lucky, PGSoft, BGaming, Yggdrasil, Pariplay, Mascot, Betsoft, Wazdan, Platipus, Play’n Go, Booming, Playson, Flatdog, IGTech, Quickspin

Banking Methods

Credit Card, Bank Wire, Neteller, InstaDebit, EcoPayz, Neosurf, Interac, CashLib, Cash to Code

Payout Rate

96%

Withdrawal Speed

Up to 3-5 days
Neteller and EcoPayz – Instant

Device compatibility

PC, Tablet, Mobile

Currencies Supported

AUD, NZD, CAD, EUR

Technical support options

Email, Live Chat, Phone

Overview of Casino-Mate and License

It was originally launched in 2011 under Vegas Lounge Partners. Since then, it has changed owners a few times and is currently under the Jacked Affiliates Group.

However, there isn’t a lot of information about licensing and certification easily available, which is one of the negatives here. After some digging, we found that it is licensed by the Malta Gaming Authority, which is one of the best licenses to have. It would be good if they included all these facts on the website.

It is a relatively popular and trusted site. Aussies can play legally there, but as of late, the casino has stopped accepting registrations for players from Australia, so you should keep an eye out for updates. While it is not massively popular in the country, it still has a core base of loyal players.

Open Casino Mate homepage

Advantages and Disadvantages

Advantages
Huge variety of games.
VIP program is extremely worthwhile.
Malta Gaming License is trustworthy.
Disadvantages
Not all information is given on the website.
Not open to Aussie players according to the terms and conditions.

Casino Mate's main top menu

Site Design and Navigation

The website theme of Casino Mate is very green with shades of red, so we hope you like that colour. It is quite easy to navigate. At the top, you have the logo, a simple ‘CASINO-MATE’ in a two-tone red-and-green design. Links to different sections of Casinomate, are all at the top in a navigation bar.
This includes:

  • Promotions – Takes you to the Promotions Page;
  • VIP Club (Club Mate) – Takes you to the VIP membership page;
  • Banking – See the list of available payment methods;
  • About Us – Get a quick overview of the casino;
  • Mobile – Overview of mobile accessibility;
  • Contact – Find out how to contact support.

Additionally, there is a button to the left of the logo that opens up another menu. This menu has:

  • Home – Go to the Home Page;
  • Terms and Conditions – Learn the Terms and Conditions for playing at the casino;
  • Promotional Terms – The Terms and Conditions for promotions specifically;
  • FAQs – Frequently asked questions from players;
  • Blog – Articles about the casino and online gambling;
  • Responsible Gambling – Tools to manage problem gambling;
  • Casino Games – Takes you to a page talking about the various casino games;
  • Games – A drop down list linking to different types of game – online pokies, slots, live, etc;
  • Mobile – A drop down list linking to different types of mobiles and info.

Casino Mate side menu with important links

The home page shows off the bonuses and promotional banners at the top. This is followed up by a grid filled with the latest and most popular games. You can filter out the Top 20, Video Slots, Blackjack, Roulette, etc. Basically, different classes of games. They can then be sorted in order of popularity, alphabetical order of name, or by a provider.

Finally, the search bar at the top left, below the promotional banner but above the list of games, lets you go directly to the game if you already know its name.
Simply put, users of Casino Mate Australia won’t ever waste time searching for their preferred games. They can find their favourite online pokies and start gambling immediately.

There are a couple of downsides to the website design. First, there are some issues with navigation that make it hard to find information about licenses and certification. Plus, the footer is completely empty. An overhaul of the information visible and footer would be nice, but it’s not quite necessary while the current site is more than usable.

Casino Mate's open gambling page


How to Register in Casino-Mate

We already registered at Casino Mate in order to show you how it works, so we’ll explain how to do it quickly and easily. The website has a ‘LOGIN’ and ‘SIGN UP’ button located at the top right. There are visible on both desktop and mobile modes.

The button to sign up is bright red, so it’s hard to miss!

Click on it, and the registration form will slide in.

Once the registration is complete, you’ll be logged in immediately. Don’t forget to check your email for a welcome mail from Casino Mate with a great bonus!

Casino-Mate registration form

  1. 1

    Step 1. Visit the official Casino-Mate site

  2. 2

    Step 2. Find the registration button. It will be a bright red button at the top right corner

  3. 3

    Step 3. Click on it. A registration form will appear. Fill up the form with an email, username, password, and mobile phone. Try to not lose the username and password, because you’ll need them to log in.

  4. 4

    Step 4. Enter personal details. This means your First and Last names, Gender, and Date of Birth. Remember, you have to be 18 years or older to play!

  5. 5

    Step 5. Enter your address. This is important, as this address is necessary so that Casino Mate can verify that you are a real person. So, make sure it is correct.

  6. 6

    Step 6. Select your currency, and note that you can’t change it afterward.

  7. 7

    Step 7. Read the terms and conditions, then click on ‘DONE’ to complete registration.


Casino-Mate login form

How to Login

The Casino Mate login process is also extremely simple.

  1. Step 1. Visit the official website.
  2. Step 2. Find the ‘LOGIN’ button. It’s right next to the ‘SIGN UP’ button, so players should have no trouble finding it.
  3. Step 3. Clicking on it will cause a username and password field to appear. Enter your credentials.
  4. Step 4. Click on the ‘LOGIN’ button again to submit it and log in.

If you can’t remember your password, don’t sweat it. Click on the ‘LOGIN’ button, then click on the ‘Forgot Password’ link directly below it. Then enter your email address in the box given and click on ‘Reset Password’. The link to do so will be sent to your email. Click on that and place a new password that is hopefully easier to remember.


Current Promotions and Bonuses for Newcomers and Regular Players

Casino-Mate, unfortunately, lacks a lot of the huge bonuses and promotions other sites feature. The three offers it does have are on the modest side, but still great options that players should take advantage of if possible!

The online casino mate bonus offers are here:

Money bag surrounded by gold coins in the background of Casino-Mate website

Gift Icon

Welcome Bonus

The Welcome package pays out a total of $1,400 plus 80 free spins. This is paid out over the first four deposits.

    The first deposit gives 100% up to $200;
    The second gives 50% up to $300;
    The third gives 50% up to $400;
    The final one gives 50% up to $500.

Each one also has 20 Free Spins attached. The playthrough requirement on this one is 50x, with 100 bets at minimums.

Open Gift Icon

New Game Bonuses

Every new game that is released will have a small launch promotion to get attention. The new game promo lasts for a week and typically involves free spins or Mate’s Rewards.
All rewards will expire after 30 days. Different games have different contributions to the wagering requirement using real money, ranging from 2% to 100%. And while this playthrough requirement is still pending, you cannot withdraw that amount from the deposit.

Percentages Icon

Monday Bonus

On Mondays, get a 40% extra when adding money to your account, up to $200. The wagering requirement here is 40x.

Gift schedule Icon

Surging Bonus Booster

Add $20 or more to your account to get a 25% extra when this is activated. When adding $150 or even more, the percentage increases to 50%.


Category page of slots and their providers on the site of Casino Mate

Gaming Variety

After we signed up, we were able to start checking out and playing the games immediately. There are no unnecessary delays or extra steps. The games ran smoothly and did not have any problems at all.

The variety of games are quite important for Aussies. They are how you get your main entertainment value, so there should be a lot of options as needed!

Fortunately, Casino-Mate features over 1700 games in its portfolio. It’s definitely on the high end when it comes to quantity. The quality is a little harder to measure, but we can make a good assumption of it by looking at the software developers.

There are lots of reputable and top-notch software developers represented on the list, so Casino Mate is definitely well-off in this aspect!
On the left corner at the bottom, several buttons display a list of games at the bottom:

  • Featured – Highlighted games you should check out;
  • Hot – The most popular and hot games at the moment;
  • Last Played – The games you have last played;
  • Favourites – Any games you have set as a favourite.
Type Number Most Played Games

Pokies

1500+

  • Hit the Gold
  • Sun of Egypt 2
  • Dragon Pearls: Hold and Win
  • Wolf Saga
  • Divine Pearls

Table Games

36

  • Texas Hold’Em
  • French Roulette
  • Super Wheel
  • Big Win Baccarat
  • Multihand Blackjack

Live Dealer

60+

  • Lightning Roulette
  • Dream Catcher
  • Live Blackjack

Video Poker

27

  • Deuces Wild
  • American Poker Gold
  • Joker Poker

Specialty and Other

24

  • Keno
  • Slotdice
  • Hot Bingo

Virtual Sports

7

  • Virtual Horse Races
  • Lucky Six

Jackpot

53

  • Cyberpunk city
  • Reels of Wealth
  • Dragon Kings
  • Mega Moolah

There are no demo versions of any of the games. You can only play them for real money here.


Live Casino

The casino also provides live games from Evolution Gaming and Vivo. The benefits include:

  • Wide variety of Live games from top providers.
  • Classic and Favourite games are available as live games.
  • Realistic gameplay.
  • Different low and high stakes tables for different players.

Australian players love to play with live dealers for a few reasons, including the above. There are many places in the country with no big gambling establishments nearby, so these games are the only way local players can experience the real thing.

After testing the classic pokies, we tried out the live dealer section. We found that the dealers here were energetic and polite. They were quite good at running the games, so there aren’t any complaints in that aspect. They helped out any players who are new.

The girl croupier at the gaming table and the Casino Mate logo

Type Provider Number

Live Dealer

Evolution Gaming

45

Live Dealer

Vivo

14


Golden crown on a pillow against a background of an expensive car and Casino Mate logo

VIP Membership or Loyalty Program

The VIP membership at Casino-Mate is distilled into the Club Mate program.

The Club Mate VIP program is invite-only. That means you have to prove your loyalty and dedication before you are invited. They look for value and frequency. When you visit regularly, make frequent deposits and withdrawals, and then get big wins and losses, you’re on the way to becoming a VIP here!

As members of Club Mate, you will get benefits such as the following:

  • Exclusive promotions that are tailored and personalized to reward you a lot.
  • Bigger and faster withdrawals. No more dealing with annoying limits.
  • A dedicated VIP host team to handle financial matters or customer issues. You’ll be free to focus on gaming only.
  • Unique, one-off VIP bonus given out on first joining the club.
  • Freebies and gifts for all VIP members.

Software Vendors

Casino Mate online has a ton of different software providers to make up its 1700-game library. Each of the providers is well known and brings something unique and distinct to the table. They are a big part of why this is such a great site.

Logos of gambling game providers at Casino Mate

Software provider Number of games

Boongo

54

Quickspin

78

Flatdog

53

Playson

69

Booming

76

ISoftBet

130

Play’n Go

105

Platiplus

67

Wazdan

164

BetSoft

136

Mascot

40

Pariplay

67

Spinomenal

125

Yggdrasil

140

BGaming

75

Relax

77

PGSoft

68

Microgaming

700

Stakelogic

130

Redrake

68

Lucky

70

Tomhorn

44

Evolution

132

Habanero

145

Felt

13

Vivo

15

NSoft

7


A working iPhone with an open page of Casino-Mate

Casino-Mate App & Mobile Options

There is no mobile app, only a mobile website. So, we tested out the mobile version here as well. It can be played right out of the browser, so there’s no need to worry about installing an app. It’ll work on both Android and iOS systems with no problem.

To play it from mobile, first, open up the web browser. Then visit Casino-Mate site. The mobile version of the website will automatically load up.
Registering for the mobile version is straightforward. At the top right, you will see the same bright red ‘Sign Up’ button. Click on it and follow the same steps as mentioned earlier for registering.

The only difference between the desktop site and the mobile one is the size and layout. The mobile version is simply optimized for the smaller screen, so the layout of the website and the various games are altered accordingly. This is automatic using HTML5, so there’s no need to worry about game incompatibility.

Playing at Casino Mate mobile opens up a whole world of gaming right at your fingertips. Never worry about missing out on a tournament for feeling bored on a bus. Simply take out your phone, load up the casino, and start wagering on your favorite games.


Banking Methods

Here is what we found when we went to deposit at Casino Mate in Australia. We learned about the banking limits. Some withdrawals have a limit of $4,000 weekly. Keep in mind that not all options are available to all players, depending on where they are from.

Casino-Mate logo and safe where gold coins fall

Deposit Method Limits Time Taken

VISA

$10.00 – $2,000.00

Instant

MasterCard

$10.00 – $2,000.00

Instant

Bank Transfer

$10.00 – $10,000.00

Up to 3 days

Interac Online

N/A

Instant

Neteller

$10.00 – $5,000.00

Instant

InstaDebit

N/A

Instant

EcoPayz

$10.00 – $10,000.00

Instant

Prepaid Card

N/A

Instant

CashLib

N/A

Instant

CashtoCode

N/A

Instant


Withdrawal Type Withdrawal Limits Time Taken

Bank Transfer

$30,000

3-5 days

Neteller

$10,000

Instant

InstaDebit

$20 minimum, $4,000/week max

3-5 days

EcoPayz

$20 minimum, $4,000/week max

Instant


Deposit form on the site of Casino-Mate

How to Deposit Money

The steps to deposit at Casino Mate are quite simple. First, you must be logged in. Otherwise, the button will not appear.

The money appeared in our account immediately when we tried it out. If it does not appear after a while, then contact customer support. There may have been a problem with the transaction, or your money might be in holding waiting for confirmation.

  1. 1

    Step 1. Click on the ‘DEPOSIT’ button. It should be at the top left and is bright red for visibility.

  2. 2

    Step 2. The cashier window will appear. All the options necessary to pay in the menu are here. Go through them one by one.

  3. 3

    Step 3. First, select the payment method by clicking on ‘Change’. Not all the methods in the table will be available. It depends on your location.

  4. 4

    Step 4. Enter your payment details. For example, with a credit card, you would enter the name card number, CVV, and date of expiry. With Neteller, you need to enter the account number and the Secure ID.

  5. 5

    Step 5. Choose how much money to deposit. Make sure you have this money in the account! Check the table for the limits and cash in accordingly.


How to Withdraw Money

Withdrawing at Casino Mate is very similar to depositing. Again, you must be logged in before you can withdraw. Just like with depositing, the exact options available will vary depending on where you live.

Typically, expect all non-Bank transfer payouts to take 3 days at most, and Banks to take 3-5 days. Our own tests took about 2-3 days as well. The specific details are all given in the table.

Keep in mind that you must be verified before withdrawing. To verify, they will check your address and see if you are a real person. So, the initial withdrawal might take even longer than that.

Withdraw form on the site of Casino-Mate

  1. 1

    Step 1. Find the ‘WITHDRAW’ button. It will be right next to the deposit button.

  2. 2

    Step 2. The menu for withdrawing actually looks very similar to the menu for depositing. First, select or change the payment method for withdrawing.

  3. 3

    Step 3. Enter the details for withdrawal. For example, if you are using IBAN banking, then you need to enter the Bank’s SWIFT code, IBAN number, and then your name. For Neteller, simply enter the Neteller account name.

  4. 4

    Step 4. Enter the amount to cash out. Make sure you have it in your account, and that it isn’t locked or reserved due to wagering requirements.

  5. 5

    Step 5. Confirm it and checkout. Wait for the money to appear.


A sturdy and thick shield in the background of the Casino Mate website

Security and Fair Play

We would not play at a casino without any security, and I’m sure you would not either. Security and fair play are extremely important when matters of personal information and financial information are on the table.

From our research and testing, we conclude that Casino Mate is a safe and secure site to play at. Even though the MGA license is not shown on the website, a little research reveals that it is genuinely accredited. Therefore, we consider it a perfectly safe site.

All data on Casino Mate is protected using 128-bit SSL encryption. This is the latest in encryption technology and is highly secure. Rest assured that no cyber attacker or hacker will be able to get your info. If you are concerned about the security of your information, you can check their Privacy Policy to learn how they will safeguard your data.


Technical Support

If you are ever stuck with some kind of issue, you can request technical support from the casino’s customer support base. The ‘Contact Us’ button on the Nav Bar will take you to the support hub. From there, you can get the general contact details. Here is a table with the details.

Customer support is available 24/7. No matter what kind of issue, they’re ready to help.

We suggest using Phone or Live Chat if you need help immediately with a major issue, such as payment or your account not working. For a less urgent problem such as with a promo, it would be better to use email. That way, you can include as much detail as possible, and they will eventually get back to you with the resolution.

Girls wearing headphones in front of laptops work in support at Casino-Mate

Contacts

Phone Icon

Phone
International – 1800-006-285 New Zealand -0800-451-134

24/7

Email Icon

Email
[email protected] [email protected]

near 24 hours

Live Chat Icon

Live chat
Available on a site

24/7


Casino-Mate's mascot in the background of the home page

Conclusion

Wrapping up, we found Casino-Mate to be a great casino. There are always brand-new games from a dozen different software providers to play. While there are some downsides like the lack of big payouts on promotions or some information being missing on the website, they should not affect the gameplay much.

You can still have fun playing your favorite games and discovering new ones. The VIP club is extremely worthwhile, banking is easy, and customer support is always at your disposal. Overall, it is one of the better Australian casinos I’ve reviewed.



Popular Questions about Casino Mate

Is Casino-Mate a safe platform?

Casino-Mate is licensed by the Malta Gaming Authority, one of the strictest license providers.

What Games does Casino-Mate provide?

It provides over 1700 casino games, including pokies, table games, and video poker.

Can I play for free in that casino?

No. There are no demo games available at this site. Everything must be played with real money.

How long does it take to withdraw funds?

It can take up to 3-5 days to withdraw funds, depending on the payment method you use.


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