Casino Mate Review
Casino Mate is a veteran name in the Australian online gambling scene. It has a great reputation and quite a lot of fun games. If you have been looking to sign up and play here but are not sure exactly how good it is, then don’t worry! This is the right place to be. In this Casino Mate review, we will explain the good and bad aspects of it and whether you should sign up or not. We analyzed its background and history, went through the registration process and tried out some of the games. Stay tuned with Online-CasinoAU for the full info!
Welcome Bonus 250% UP TO
$1,400
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Pokies
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Baccarat
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Keno
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Poker
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Live
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Roulette
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Blackjack
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Mobile
Device Compatibility
Support
Banking Method
Number of Games
1750+Payouts Rate
96%Screenshot gallery of Casino Mate
Casino Mate Essential Information
Casino Mate Video Review
The team OnlineCasinoAU presents a brief video review of Mate Casino for those who do not want to read a text review, and immediately proceed to get acquainted with the online casino.
About Casino Mate and Licence
It was originally launched in 2011 under Vegas Lounge Partners. Since then, it has changed owners a few times and is currently under the Jacked Affiliates Group.
However, there isn’t a lot of information about licensing and certification easily available, which is one of the negatives here. After some digging, we found that it is licensed by the Malta Gaming Authority, which is one of the best licenses to have. It would be good if they included all these facts on the website.
It is a relatively popular and trusted site. Aussies can play legally there, but as of late, the Casino Mate has stopped accepting registrations for players from Australia, so you should keep an eye out for updates. While it is not massively popular in the country, it still has a core base of loyal players.
Advantages and Disadvantages
| Advantages |
|---|
| Huge variety of games. |
| VIP program is extremely worthwhile. |
| Malta Gaming License is trustworthy. |
| Disadvantages |
|---|
| Not all information is given on the website. |
| Not open to Aussie players according to the terms and conditions. |
Site Design and Navigation
The website theme of Casino Mate is very green with shades of red, so we hope you like that colour. It is quite easy to navigate. At the top, you have the logo, a simple ‘CASINO-MATE’ in a two-tone red-and-green design. Links to different sections of Casinomate, are all at the top in a navigation bar.
This includes:
- Promotions – Takes you to the Promotions Page;
- VIP Club (Club Mate) – Takes you to the VIP membership page;
- Banking – See the list of available payment methods;
- About Us – Get a quick overview of the casino;
- Mobile – Overview of mobile accessibility;
- Contact – Find out how to contact support.
Additionally, there is a button to the left of the logo that opens up another menu. This menu has:
- Home – Go to the Casino-Mate Home Page;
- Terms and Conditions – Learn the Terms and Conditions for playing at the casino;
- Promotional Terms – The Terms and Conditions for promotions specifically;
- FAQs – Frequently asked questions from players;
- Blog – Articles about the casino and online gambling;
- Responsible Gambling – Tools to manage problem gambling;
- Casino Games – Takes you to a page talking about the various casino games;
- Games – A drop down list linking to different types of game – online pokies, slots, live, etc;
- Mobile – A drop down list linking to different types of mobiles and info.
The CasinoMate home page shows off the bonuses and promotional banners at the top. This is followed up by a grid filled with the latest and most popular games. You can filter out the Top 20, Video Slots, Blackjack, Roulette, etc. Basically, different classes of games. They can then be sorted in order of popularity, alphabetical order of name, or by a provider.
Finally, the search bar at the top left, below the promotional banner but above the list of games, lets you go directly to the game if you already know its name.
Simply put, users of Casino Mate Australia won’t ever waste time searching for their preferred games. They can find their favourite online pokies and start gambling immediately.
There are a couple of downsides to the website design. First, there are some issues with navigation that make it hard to find information about licenses and certification. Plus, the footer is completely empty. An overhaul of the information visible and footer would be nice, but it’s not quite necessary while the current Casino Mate site is more than usable.
How to Register in Casino-Mate
We already registered at Casino Mate in order to show you how it works, so we’ll explain how to do it quickly and easily. The website has a ‘LOGIN’ and ‘SIGN UP’ button located at the top right. There are visible on both desktop and mobile modes.
The button to sign up is bright red, so it’s hard to miss!
Click on it, and the registration form will slide in.
Once the registration is complete, you’ll be logged in immediately. Don’t forget to check your email for a welcome mail from Casino Mate with a great bonus!
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Step 1. Visit the official Casino-Mate site
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Step 2. Find the registration button. It will be a bright red button at the top right corner
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Step 3. Click on it. A registration form will appear. Fill up the form with an email, username, password, and mobile phone. Try to not lose the username and password, because you’ll need them to log in.
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Step 4. Enter personal details. This means your First and Last names, Gender, and Date of Birth. Remember, you have to be 18 years or older to play!
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Step 5. Enter your address. This is important, as this address is necessary so that Casino Mate can verify that you are a real person. So, make sure it is correct.
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Step 6. Select your currency, and note that you can’t change it afterward.
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Step 7. Read the terms and conditions, then click on ‘DONE’ to complete registration.
How to Login
The Casino Mate login process is also extremely simple.
- Visit the Casino-Mate official website.
- Find the ‘LOGIN’ button. It’s right next to the ‘SIGN UP’ button, so players should have no trouble finding it.
- Clicking on it will cause a username and password field to appear. Enter your credentials.
- Click on the ‘LOGIN’ button again to submit it and log in.
If you can’t remember your password, don’t sweat it. Click on the ‘LOGIN’ button, then click on the ‘Forgot Password’ link directly below it. Then enter your email address in the box given and click on ‘Reset Password’. The link to do so will be sent to your email. Click on that and place a new password that is hopefully easier to remember.
Current Promotions and Bonuses for Newcomers and Regular Players
Casino-Mate, unfortunately, lacks a lot of the huge bonuses and promotions other sites feature. The three offers it does have are on the modest side, but still great options that players should take advantage of if possible!
The online casino mate bonus offers are here:
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Welcome Bonus
The Welcome package pays out a total of $1,400 plus 80 free spins. This is paid out over the first four deposits.
- The first deposit gives 100% up to $200;
- The second gives 50% up to $300;
- The third gives 50% up to $400;
- The final one gives 50% up to $500.
Each one also has 20 Free Spins attached. The playthrough requirement on this one is 50x, with 100 bets at minimums.
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New Game Bonuses
Every new game that is released will have a small launch promotion to get attention. The new game promo lasts for a week and typically involves free spins or Mate’s Rewards.
All rewards will expire after 30 days. Different games have different contributions to the wagering requirement using real money, ranging from 2% to 100%. And while this playthrough requirement is still pending, you cannot withdraw that amount from the deposit. -
Monday Bonus
On Mondays, get a 40% extra when adding money to your account, up to $200. The wagering requirement here is 40x.
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Surging Bonus Booster
Add $20 or more to your account to get a 25% extra when this is activated. When adding $150 or even more, the percentage increases to 50%.
Gaming Variety
After we signed up, we were able to start checking out and playing the games immediately. There are no unnecessary delays or extra steps. The games ran smoothly and did not have any problems at all.
The variety of games are quite important for Aussies. They are how you get your main entertainment value, so there should be a lot of options as needed!
Fortunately, Casino-Mate features over 1700 games in its portfolio. It’s definitely on the high end when it comes to quantity. The quality is a little harder to measure, but we can make a good assumption of it by looking at the software developers.
There are lots of reputable and top-notch software developers represented on the list, so Casino Mate is definitely well-off in this aspect!
On the left corner at the bottom, several buttons display a list of games at the bottom:
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Featured – Highlighted games you should check out;
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Hot – The most popular and hot games at the moment;
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Last Played – The games you have last played;
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Favourites – Any games you have set as a favourite.
| Type | Number | Most Played Games |
|---|---|---|
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Pokies |
1500+ |
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Table Games |
36 |
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Live Dealer |
60+ |
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Video Poker |
27 |
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Specialty and Other |
24 |
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Virtual Sports |
7 |
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Jackpot |
53 |
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There are no demo versions of any of the games. You can only play them for real money here.
Live Casino
The Casino Mate also provides live games from Evolution Gaming and Vivo. The benefits include:
- Wide variety of Live games from top providers.
- Classic and Favourite games are available as live games.
- Realistic gameplay.
- Different low and high stakes tables for different players.
Australian players love to play with live dealers for a few reasons, including the above. There are many places in the country with no big gambling establishments nearby, so these games are the only way local players can experience the real thing.
After testing the classic pokies, we tried out the live dealer section. We found that the dealers here were energetic and polite. They were quite good at running the games, so there aren’t any complaints in that aspect. They helped out any players who are new.
| Type | Provider | Number |
|---|---|---|
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Live Dealer |
Evolution Gaming |
45 |
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Live Dealer |
Vivo |
14 |
VIP Membership or Loyalty Program
The VIP membership at Casino-Mate is distilled into the Club Mate program.
The Club Mate VIP program is invite-only. That means you have to prove your loyalty and dedication before you are invited. They look for value and frequency. When you visit regularly, make frequent deposits and withdrawals, and then get big wins and losses, you’re on the way to becoming a VIP here!
As members of Club Mate, you will get benefits such as the following:
- Exclusive promotions that are tailored and personalized to reward you a lot.
- Bigger and faster withdrawals. No more dealing with annoying limits.
- A dedicated VIP host team to handle financial matters or customer issues. You’ll be free to focus on gaming only.
- Unique, one-off VIP bonus given out on first joining the club.
- Freebies and gifts for all VIP members.
Software Vendors
Casino Mate online has a ton of different software providers to make up its 1700-game library. Each of the providers is well known and brings something unique and distinct to the table. They are a big part of why this is such a great site.
| Software provider | Number of games |
|---|---|
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Boongo |
54 |
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Quickspin |
78 |
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Flatdog |
53 |
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Playson |
69 |
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Booming |
76 |
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ISoftBet |
130 |
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Play’n Go |
105 |
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Platiplus |
67 |
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Wazdan |
164 |
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BetSoft |
136 |
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Mascot |
40 |
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Pariplay |
67 |
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Spinomenal |
125 |
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Yggdrasil |
140 |
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BGaming |
75 |
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Relax |
77 |
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PGSoft |
68 |
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Microgaming |
700 |
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Stakelogic |
130 |
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Redrake |
68 |
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Lucky |
70 |
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Tomhorn |
44 |
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Evolution |
132 |
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Habanero |
145 |
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Felt |
13 |
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Vivo |
15 |
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NSoft |
7 |
Casino-Mate App & Mobile Options
There is no mobile app, only a mobile website. So, we tested out the Casino Mate mobile version here as well. It can be played right out of the browser, so there’s no need to worry about installing an app. It’ll work on both Android and iOS systems with no problem.
To play it from mobile, first, open up the web browser. Then visit Casino-Mate site. The mobile version of the website will automatically load up.
Registering for the mobile version is straightforward. At the top right, you will see the same bright red ‘Sign Up’ button. Click on it and follow the same steps as mentioned earlier for registering.
The only difference between the desktop site and the mobile one is the size and layout. The Casino-Mate mobile version is simply optimized for the smaller screen, so the layout of the website and the various games are altered accordingly. This is automatic using HTML5, so there’s no need to worry about game incompatibility.
Playing at Casino Mate mobile opens up a whole world of gaming right at your fingertips. Never worry about missing out on a tournament for feeling bored on a bus. Simply take out your phone, load up the casino, and start wagering on your favorite games.
Banking Methods
Here is what we found when we went to deposit at Casino Mate in Australia. We learned about the banking limits. Some withdrawals have a limit of $4,000 weekly. Keep in mind that not all options are available to all players, depending on where they are from.
| Banking Methods | Min | Max | Time Taken | ||||
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Visa | Deposit | $10.00 | Deposit | $2,000.00 | Deposit | Instant |
| Withdrawal | – | Withdrawal | – | Withdrawal | – | ||
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MasterCard | Deposit | $10.00 | Deposit | $2,000.00 | Deposit | Instant |
| Withdrawal | – | Withdrawal | – | Withdrawal | – | ||
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Bank Transfer | Deposit | $10.00 | Deposit | $10,000.00 | Deposit | Up to 3 days |
| Withdrawal | o | Withdrawal | $30,000 | Withdrawal | 3-5 days | ||
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Interac Online | Deposit | N/A | Deposit | N/A | Deposit | Instant |
| Withdrawal | – | Withdrawal | – | Withdrawal | – | ||
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Neteller | Deposit | $10.00 | Deposit | $5,000.00 | Deposit | Instant |
| Withdrawal | – | Withdrawal | $10,000 | Withdrawal | Instant | ||
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InstaDebit | Deposit | N/A | Deposit | N/A | Deposit | Instant |
| Withdrawal | $20 | Withdrawal | $4,000/week | Withdrawal | 3-5 days | ||
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EcoPayz | Deposit | $10.00 | Deposit | $10,000.00 | Deposit | Instant |
| Withdrawal | $20 | Withdrawal | $4,000/week | Withdrawal | Instant | ||
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Prepaid Card | Deposit | N/A | Deposit | N/A | Deposit | Instant |
| Withdrawal | – | Withdrawal | – | Withdrawal | – | ||
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CashLib | Deposit | N/A | Deposit | N/A | Deposit | Instant |
| Withdrawal | – | Withdrawal | – | Withdrawal | – | ||
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CashtoCode | Deposit | N/A | Deposit | N/A | Deposit | Instant |
| Withdrawal | – | Withdrawal | – | Withdrawal | – | ||
How to Deposit Money
The steps to deposit at Casino Mate are quite simple. First, you must be logged in. Otherwise, the button will not appear.
The money appeared in our account immediately when we tried it out. If it does not appear after a while, then contact Casino Mate customer support. There may have been a problem with the transaction, or your money might be in holding waiting for confirmation.
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Step 1. Click on the ‘DEPOSIT’ button. It should be at the top left and is bright red for visibility.
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Step 2. The cashier window will appear. All the options necessary to pay in the menu are here. Go through them one by one.
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Step 3. First, select the payment method by clicking on ‘Change’. Not all the methods in the table will be available. It depends on your location.
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Step 4. Enter your payment details. For example, with a credit card, you would enter the name card number, CVV, and date of expiry. With Neteller, you need to enter the account number and the Secure ID.
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Step 5. Choose how much money to deposit. Make sure you have this money in the account! Check the table for the limits and cash in accordingly.
How to Withdraw Money
Withdrawing at Casino Mate is very similar to depositing. Again, you must be logged in before you can withdraw. Just like with depositing, the exact options available will vary depending on where you live.
Typically, expect all non-Bank transfer payouts to take 3 days at most, and Banks to take 3-5 days. Our own tests took about 2-3 days as well. The specific details are all given in the table.
Keep in mind that you must be verified before withdrawing. To verify, they will check your address and see if you are a real person. So, the initial withdrawal might take even longer than that.
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Step 1. Find the ‘WITHDRAW’ button. It will be right next to the deposit button.
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Step 2. The menu for withdrawing actually looks very similar to the menu for depositing. First, select or change the payment method for withdrawing.
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Step 3. Enter the details for withdrawal. For example, if you are using IBAN banking, then you need to enter the Bank’s SWIFT code, IBAN number, and then your name. For Neteller, simply enter the Neteller account name.
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Step 4. Enter the amount to cash out. Make sure you have it in your account, and that it isn’t locked or reserved due to wagering requirements.
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Step 5. Confirm it and checkout. Wait for the money to appear.
Security and Fair Play
We would not play at a casino without any security, and I’m sure you would not either. Security and fair play are extremely important when matters of personal information and financial information are on the table.
From our research and testing, we conclude that Casino Mate is a safe and secure site to play at. Even though the MGA license is not shown on the website, a little research reveals that it is genuinely accredited. Therefore, we consider it a perfectly safe site.
All data on Casino Mate is protected using 128-bit SSL encryption. This is the latest in encryption technology and is highly secure. Rest assured that no cyber attacker or hacker will be able to get your info. If you are concerned about the security of your information, you can check Casino-Mate Privacy Policy to learn how they will safeguard your data.
Technical Support
If you are ever stuck with some kind of issue, you can request technical support from the casino’s customer support base. The ‘Contact Us’ button on the Nav Bar will take you to the support hub. From there, you can get the general contact details. Here is a table with the details.
Casino Mate Customer support is available 24/7. No matter what kind of issue, they’re ready to help.
We suggest using Phone or Live Chat if you need help immediately with a major issue, such as payment or your account not working. For a less urgent problem such as with a promo, it would be better to use email. That way, you can include as much detail as possible, and they will eventually get back to you with the resolution.
Contacts
| Phone | International – 1800-006-285 |
| Live chat | Available on a site |
Conclusion
Wrapping up, we found Casino-Mate to be a great casino. There are always brand-new games from a dozen different software providers to play. While there are some downsides like the lack of big payouts on promotions or some information being missing on the website, they should not affect the gameplay much.
You can still have fun playing your favorite games and discovering new ones. The VIP club is extremely worthwhile, banking is easy, and customer support is always at your disposal. Overall, it is one of the better Australian casinos I’ve reviewed.
Oliver Cooper
Popular Questions about Casino Mate
Is Casino-Mate a safe platform?
Casino-Mate is licensed by the Malta Gaming Authority, one of the strictest license providers.
What Games does Casino-Mate provide?
It provides over 1700 casino games, including pokies, table games, and video poker.
Can I play for free in that casino?
No. There are no demo games available at this site. Everything must be played with real money.
How long does it take to withdraw funds?
It can take up to 3-5 days to withdraw funds, depending on the payment method you use.
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